privacy policy

Privacy policy & Notice

We want to protect your privacy and confidentiality. We understand that all users of our web site
are quite rightly concerned to know that their data is being used lawfully. We take our
responsibilities under Data Protection legislation, including GDPR, very seriously and we want
to comply with the spirit and the letter of the guidance provided by the Information
Commissioners Office.

You can find information about ICO at their website https://ico.org.uk/

We regret that if there are one or more points below with which you are not happy, your only
recourse is to leave our website immediately.

We do not share, or sell, or disclose to a third party, any personally identifiable information
collected at this site.

The law requires us to determine how we process different categories of your personal
information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant, then we
shall immediately stop processing your data.

1. Information we process because we have a contractual obligation with you

When you buy a product or service from us, or otherwise agree to our terms and
conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information
you give us. Some of this information may be personal information.

We may use it in order to:

1.1. verify your identity for security purposes
1.2. sell products to you

1.3. provide you with our services
1.4. provide you with suggestions and advice on products, services and how to obtain
the most from using our website

We process this information on the basis there is a contract between us, or that you
have requested we use the information before we enter into a legal contract. We shall
continue to process this information until the contract between us ends or is terminated
by either party under the terms of the contract.

2. Information we process with your consent

Where there is no contractual relationship between us, such as when you browse our
website or ask us to provide you more information about our business, including our
products and services, you provide your consent to us to process information that may
be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for
example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a
message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose,
we do not use your information in any way that would identify you personally.

We continue to process your information on this basis until you withdraw your consent,
or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at info@littlebearcakery.com

3. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your
information in order to comply with a statutory obligation. This can include your personal
information.

4. Website usage information

We may use software embedded in our website (such as JavaScript) to collect
information about pages you view and how you have reached them, what you do when
you visit a page, the length of time you remain on the page, and how we perform in
providing content to you. We do not associate such information with an identifiable
person.

5. Cookies

Cookies are small text files that are placed on your computer’s hard drive through your
web browser when you visit any web site. They are widely used to make web sites work,
or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your
computer when your browser requests a web page from our server. Cookies enable our
web server to identify you to us, and to track your actions and the pages you visit while
you use our website. The cookies we use may last for a single visit to our site (they are
deleted from your computer when you close your browser) or may remain on your
computer until you delete them or until a defined period has passed.

Although your browser software enables you to disable cookies, we recommend that
you allow the use of cookies to take advantage of the features of our website that rely on
their use. If you prevent their use, you will not be able to use all the functionality of our
website.

Here are the ways we use cookies:

to record whether you have accepted the use of cookies on our web site. This is
solely to comply with the law. If you have chosen not to accept cookies, we will
not use cookies for your visit, but unfortunately, our site will not work well for you.
to allow essential parts of our web site to operate for you.
to operate our content management system.
to operate the online notification form – the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.
to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
to store your personal information so that you do not have to provide it afresh when you visit the site next time.
to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.

1. Complaining

When we receive a complaint, we record all the information you have given to us. We
use that information to resolve your complaint. If your complaint reasonably requires us
to contact some other person, we may decide to give to that other person some of the
information contained in your complaint.

We may also compile statistics showing information obtained from this source to assess
the level of service we provide, but not in a way that could identify anyone.

2. Use of site by children

We do not market to children, nor do we sell products or services for purchase by
children. If you are under 18, you may use our site only with consent from a parent or
guardian.

3. Disclosure to Government and their agencies

We may be required to give information to legal authorities if they request, or if they
have the proper authorisation.

4. Retention and Review or update or remove personally identifiable information

We keep your personal data only for as long as required by us to provide the services
you have requested, comply with the law or to support a claim in court. You may review
or update the information that we hold about you, or if you wish, request the removal of
any information about you from our website.

To do this please contact us at:
info@littlebearcakery.com

109 Westdean Avenue, London SE12 9NJ

If you have any question regarding this privacy policy and notice, please contact us.